📋 Overview
Tulip Mediworld, a 200+ bed Superspeciality Hospital in Guwahati, is seeking a Call Center Executive to handle patient calls, book appointments & provide hospital information.
🌟 Why This Role
This is an excellent opportunity for a graduate or experienced professional to join our team and develop their communication skills while working in a dynamic healthcare environment. As a Call Center Executive, you will be the first point of contact for patients and will play a crucial role in providing excellent customer service.
🔹 Key Responsibilities
- Handle patient calls and respond to queries
- Book appointments and provide hospital information
- Assist patients with queries related to hospital services and departments
- Maintain accurate records of patient interactions
- Collaborate with other hospital staff to resolve patient issues
- Provide information on hospital services, departments, and facilities
- Maintain confidentiality of patient information
- Perform other related duties as required
🎓 Qualifications & Requirements
- Graduate in any discipline
- Basic computer skills (MS Word, Excel, CRM software)
- Good communication skills in Hindi and English; Assamese preferred
💰 What We Offer
- Competitive SALARY & BENEFITS
Competitive — as per qualification and experience
📍 Location
Tulip Mediworld, GS Road, Rukminigaon, Guwahati